Yes. Many of our products are designed with beginners in mind, and we clearly note if something is better suited to more experienced brewers. If you’re unsure, our team is happy to help you choose.

What’s included is listed in the product description. If you’re ever unsure whether something comes with accessories or needs extras, just reach out and we’ll clarify before you buy.

Some products are ready to use, while others may require basic brewing equipment or ingredients. We always recommend checking the product details or asking us if you want to be certain.

You’re not on your own. We offer friendly support both in-store and online, and we’re always happy to help you get the best result from your purchase.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.