Yes. Many of our products are designed with beginners in mind, and we clearly note if something is better suited to more experienced brewers. If you’re unsure, our team is happy to help you choose.

What’s included is listed in the product description. If you’re ever unsure whether something comes with accessories or needs extras, just reach out and we’ll clarify before you buy.

Some products are ready to use, while others may require basic brewing equipment or ingredients. We always recommend checking the product details or asking us if you want to be certain.

You’re not on your own. We offer friendly support both in-store and online, and we’re always happy to help you get the best result from your purchase.

We offer refunds only for broken or damaged products. If you receive a product that is faulty, damaged, or not as described, you may be eligible for a refund

Please read here to know more about our Refund Policy

Currently, we ship orders within Australia only.

It depends on where you are. Orders processed here may take 3-7 business days to arrive.

You can track your order through “My Account” at any time. If you have any questions regarding your order, please contact us.

The service we use for most of our deliveries is Australia Post, Toll and Fastway Couriers. With this service Australia Post will attempt delivery of your item, if no one is home they will leave a note and the item will be waiting for you at your local post office. This Australia Post service also allows us to deliver to post office boxes. Items sent via courier will require a street address as they cannot deliver to PO Boxes. Currently, we ship orders within Australia only.